DrowsySeal

You must be 18 or older to purchase from or commission DrowsySeal.
Either bank transfer or Square invoices will be used for payment. Do not send payment until you have received an invoice.
We have pets! Do not commission if you have allergies to cats, please.
By placing an order with DrowsySeal, you are confirming that you have read, understood, and accept these terms and conditions.

You must be 18 years or older to commission or buy a fursuit. We do not work with minors, even with parental permission.
ID will be required to confirm age. Please blur out all information besides your name, date of birth, and face. Failure to provide a valid ID will result in cancellation.

Please do not purchase from or commission DrowsySeal if you have allergies to cats, as our workspace is animal-friendly.

Payment will be made through Square or bank transfer. Square takes payments by credit, debit, and bank transfer. An account is not required to use this service.
Full upfront payment is preferred.
Payment plans of 50% down with a short time frame are acceptable (maximum of 30 days).
Payment for those on the waitlist will not be requested until it is time to start the next batch of projects.
Failure to pay when requested will result in removal from the queue.
An extended period of absence (over 30 days) without contact will cause the project to be considered abandoned or neglected by the customer.
Refunds are not accepted for purchased "premade" costume pieces.
There are no refunds once the project is complete.

DrowsySeal uses the United States Postal Service (USPS) for all shipments, unless otherwise discussed. Shipping costs must be covered by you upon completion of the project.
The project will be shipped within 3-5 business days of completion and approval. A tracking number will be provided for United States residents.
Signature confirmation at delivery is required for all items over $500.
All packages will be fully insured.
For shipping outside of the US, you will be responsible for any customs fees or duties your product incurs. Please take note of what the incurring taxes and fees will be before committing to a commission. Note: I do not ship to Germany at this time, due to the complexity of import laws.
DrowsySeal is not responsible for any lost, stolen, or damaged items.
Between December 10th and January 5th, DrowsySeal will not ship out any large orders. This is due to the increased risk of lost, stolen, and damaged items caused by holiday rush.
If we are attending the same convention, convention pickup is an option, if discussed ahead of time.

Please remember that these pieces are handmade works of art, and may have some imperfections or inconsistencies.
If the costume arrives with a damaged box, please take photos of the box before opening it. If the costume inside is damaged, please take photos of the damage and contact DrowsySeal immediately.
DrowsySeal offers a 30 day warranty. This allows for repairs and fixes on any mistakes made by DrowsySeal. Shipping to us is your responsibility, but we will pay for shipping back to you.
This warranty does not cover damages made by you, such as ripped parts, eye damage, and severe misuse.
DrowsySeal is not responsible for repairs that may be needed due to incorrect measurements provided.
Alterations to the product by anyone other than DrowsySeal, such as cutting, sewing, or adding additional material, will void the warranty.
We reserve the right to void warranty at our discretion.

In the beginning stages of the commission process, a digital reference sheet of the suit design will be created and sent for approval. Any requested changes to the design MUST be made at this stage.
Any changes thereafter will incur additional fees.

Refunds are not accepted for purchased "premade" costume pieces.
If you request a refund on a commission, the cost of materials and labor will be deducted from your refund.
Payment processing fees will not be refunded.
A $100 deposit is non-refundable to cover the time communicating with the client and other preparatory labor.
If a commission is cancelled by DrowsySeal due to unexpected events, the client may choose between being refunded in full, or be issued a partial refund with any completed costume parts.
If the commission must be cancelled by DrowsySeal due to client neglect and/or harassment, a 30% retainment fee will not be refunded under any circumstances.

All correspondence will be done via email.
If no response is received within 30 days, the commission will be considered abandoned and will be canceled without refund.
If you will be away and unable to respond, please inform me ahead of time. Communication is important!
Multiple work in progress photos will be provided. If changes are requested, they must be communicated within 24 hours of receiving the photos.
If no response is received within 24 hours, progress on the commission will continue. If changes are requested after that window, fees may apply.

Terms of Service